© 2017 Fenix Business Solutions

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Customer Engagement and Commerce

for engaging your customers

 

every step of the way

88%

of internet users and shoppers say they regularly participate in researching products online before purchasing in a physical store

The Customer Engagement Imperative

Revenue

Deeply engage customers and deliver a multi-touchpoint experience with a simplified, automated approach to managing configure, price, and quote (CPQ); billing; and ordering processes from the cloud

360o

view of customer interactions across the entire order-to-cash process for your agents - SAP Hybris Billing brochure

Marketing

Gain deeper customer insights to deliver personalized and relevant experiences across all channels throughout the entire customer journey.

67%

of marketing executives rank marketing and commerce technology as very important to their organization’s overall performance - CMO Council

Commerce

Give a consistent customer experience across all channels – from mobile, social, and chat to contact center and in-store. Support data-driven customization, cost-effective order management and fulfillment, and real-time inventory management.

89% 

of consumers have decided to go to their provider’s competitor because of a poor customer experience - Digital Clarity Group

Study Shows SAP Hybris Commerce Clo...

October 10, 2017

SAP to Acquire Gigya, Market Leader...

October 4, 2017

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